Are you passionate about helping people, taking ownership, and making a real difference – every day? Now you have the chance to step into a key role at a fast-growing tech company that's changing the logistics industry, where teamwork and world-class service are everything to us!

At Sendify, we simplify logistics for small and medium-sized businesses with smart, innovative solutions. We're now looking for a driven and empathetic Customer Service Specialist to join our team in Gothenburg, where you'll play a key part in delivering outstanding experiences and building lasting relationships with our German-speaking customers.

Our Customer Service Team is the heart of the company and a key reason why our clients love us. In our team, you'll take responsibility for customers relationships, contribute to our product development, and help people succeed – in a dynamic environment where we support each other and celebrate wins together!

If you're driven to exceed expectations and want to make a difference in an exciting industry – this could be the role for you!

Your day-to-day

At Sendify, we don't believe support is just a support function – it's an invaluable part of our value proposition. We're building something unique, and we're looking for people who want to be part of it.

You'll be a key player in our journey, with both the mandate and the responsibility to solve challenges, drive improvements, and create experiences that go above and beyond. Satisfaction isn't just a metric for us – it's a driving force.

We're looking for someone who is energized by helping others, who gets a kick out of solving problems, and who understands that a truly great experience makes a real difference. You're not afraid to roll up your sleeves, contribute ideas, and be part of a team where we lift each other up every day 💡

You'll become an expert on our product to make our clients' everyday lives as smooth as possible, by for example:

Supporting our customers via phone, email, and chat – always with a focus on fast, clear, and friendly service
Handling claims from intake to resolution, coordinating with carriers to ensure a fair and timely outcome
Taking ownership in every interaction, solving problems and turning challenges into opportunities to improve the experience
Actively contributing to building world-class support by identifying areas for improvement, bringing your own ideas, and driving improvements in our processes and routines 📊
Working in a solution-oriented way and driving improvements that make a difference – both for the client and for Sendify
Collaborating with other teams (e.g. Product and Sales) to ensure that feedback and needs are heard and acted upon 🗣️

We always strive to respond quickly and with high quality. Concretely, that means:

Answering calls within 30 seconds
Responding to emails within 3 hours
Responding to incoming chats within 1 minute

These are our response time targets – our baseline. What truly sets us apart is the quality of every interaction, where we place great importance on being personal, attentive, efficient, and solution-oriented. We're looking for someone who shares our vision and understands the value of truly great service 👏

What we're looking for

We're looking for someone who:

Has a genuine interest in helping others – whether it's a customer or a colleague – and knows that great service is a given
Is comfortable with technology and quick to learn new systems
Thrives working in a team and collaborating to reach shared goals, while also taking great personal responsibility for their work and development 🤝
Is curious and driven to continuously learn new things
Enjoys being the go-to person and thrives in a fast-paced environment
Takes initiative to find solutions and create added value
Has previous experience in client-facing roles, preferably within tech or logistics (but not a requirement)
Sees solutions and new opportunities where others see problems 🔍
Has excellent communication skills in German (C2) and English (C1), both spoken and written
Lives in Gothenburg or is open to relocating

It's a bonus if you:

Speak Swedish
Have previous experience within logistics or SaaS/Tech
Have been employed in a product startup previously

What we're offering

Sendify is built on a curious, collaborative, and encouraging work environment where you can express your ideas, be challenged, and where your creativity is valued. We have a culture where community, team spirit, and curiosity are at the centre – here it's team before individual. We lift each other, dare to try new things, and take initiative together. Here you'll grow, not just as an employee, but as an important part of something bigger 🌱

As an employee you'll also have access to:

A company culture where we win together and have fun along the way 🏆
A thorough onboarding to learn everything about the company, our processes, and our product
A dynamic workplace where your contribution makes a difference ⚡️
Opportunities to grow and develop within your department
An engaged and supportive team that shares the same vision 🫶
Competitive benefits including occupational pension, wellness allowance, and health & accident insurance 💼
Relocation support if applicable – we offer a relocation package and help you settle smoothly in Gothenburg
30 vacation days
A central office in Gothenburg with a family-like atmosphere, golf simulator, ping pong table and sauna

About Sendify 📦

We set businesses in motion

Logistics is built on top of handshakes, phone calls, and unread emails left in inboxes. Ever felt how easy it is to miss an email in your inbox? Imagine building your business on the same workflow.

Sendify helps ambitious small businesses to ship smarter. We wrap together real-time pricing, comparison, booking, and tracking in a clean and unified interface to allow customers to spend their time on their business, not logistics.

And here’s the best part – we’re Great Place to Work certified! 🎉 This means we’re not just building great solutions for our customers, but also fostering an awesome, inclusive workplace where our team thrives. We believe that happy employees create the best experiences, and we’re proud to be recognized for it.